Privacy Policy

Food Truck ONE OS ("we," "us") is a product of Dr. Hines Inc. ("Stronghold"). This policy explains what information we collect, how we use it, and the choices you have. It covers two groups: food truck owners who use our platform, and customers who order from a truck that uses our platform.

Information we collect

• Account information (owners): your name, business name, email, and password (passwords are stored hashed — we never see them in plain text).
• Order information (customers): the name, and optionally the phone number, you enter when placing an order, plus the items and amounts. Your phone number is used for texts only if you check the SMS consent box. Card payments are processed by Stripe or Square directly — we do not receive or store your full card number.
• Marketing opt-ins: if you choose to receive a truck's updates or our newsletter, we store your email and your opt-in.
• Usage & technical data: pages visited, and, if a truck enables Google Analytics, standard analytics data. We capture anonymous error reports (page, error message, browser type) to fix bugs.
• Support chat: messages you exchange with our support assistant are kept for up to 30 days so we can review answer quality and fix problems, then deleted automatically. Don't put payment card numbers or passwords in the chat.
• Approximate location: only if you tap "near me" / "locate me," and only to show nearby trucks. We do not track your location in the background.

How we use information

• To run the service: create sites, take and route orders, send receipts and order-ready notifications.
• To send email you asked for (a truck's updates, or our newsletter). Every marketing email includes a one-click unsubscribe, honored promptly, as required by the CAN-SPAM Act.
• To keep the service secure, prevent abuse, and fix problems.

How we share information

• With the truck you order from: your order details go to that truck's owner so they can prepare it.
• Service providers: Supabase (database/hosting), Netlify (web hosting), Stripe/Square (payments), Twilio (text messages), and our email provider — each only receives what they need to perform their function.
• We do not sell your personal information.
• We may disclose information if required by law.

Text messages (SMS)

Program. Food Truck ONE OS, operated by Dr. Hines Inc., sends transactional text messages: order-ready alerts and receipts to customers who opt in at checkout or at foodtruckone.com/sms-opt-in, and account and support messages to food truck owners who opt in in their account. We do not send marketing texts.

How we get your number. Only when you enter it and check the unchecked SMS consent box. Consent is not a condition of purchase.

Frequency and cost. Message frequency varies, usually about 2 texts per order. Msg & data rates may apply.

No sharing. No mobile information, including your phone number and SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes. Your number is used only to send you the messages you asked for. Our SMS provider (Twilio) processes it only to deliver those messages.

Opt out. Reply STOP at any time. You will get one confirmation and no more texts. Reply START to resubscribe.

Help. Reply HELP, visit foodtruckone.com/help, or email johnathan@drhinesinc.com.

Your choices & rights

• Unsubscribe from any marketing email using the link in it.
• Request access to, correction of, or deletion of your personal information by emailing us (below). Depending on where you live (e.g. California/CCPA), you may have additional rights, which we honor.
• Owners can export a full copy of their business data anytime from the dashboard (Settings → "Export everything"), and can delete their account and associated data by contacting us — we delete tenant data within 30 days of the request, except records we're legally required to keep.

Data retention & security

We keep information for as long as your account is active or as needed to provide the service and meet legal obligations. Access is protected by database row-level security and encrypted connections. No method of transmission is 100% secure, but we work to protect your information.

Children

The service is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy; we'll revise the "last updated" date above and, for material changes, provide additional notice.

Contact

Questions or requests: johnathan@drhinesinc.com
Dr. Hines Inc., 2604 W Kenosha St, Suite 220, Broken Arrow, OK 74012